Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6620256
Complaint Overview
Complaint ID: 6620256
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: 75243
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive disputed this charge ( {$110.00} from XXXX XXXX XXXX ) through cash app on 4 different occasions and havent each time theyve been denied with no explanation. Ive been asking for the evidence used to make the decision and have been getting a run around. I initially asked for a refund XX/XX/XXXX XXXX months after I placed the order with no update and didnt get a response, so I first disputed the charge XX/XX/XXXX. XX/XX/XXXX I received the letter in the mail from the merchant saying email them for a refund, which I have and still havent gotten a response. XX/XX/XXXX a couple days before the dispute would close I received an email saying it was denied, I have not received the products ordered so I dont see why would it be. Each time I dispute the purchase and reach out to support Im told Id be transferred to a speciality team only to have the dispute denied.
Frequently Asked Questions
What is Complaint #6620256 about?
Complaint #6620256 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.