Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6619976
Complaint Overview
Complaint ID: 6619976
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Florida
ZIP Code: 34471
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Remaining balance on Wells Fargo Auto Loan after maturity date. Started reaching out to Wells Fargo Auto in XX/XX/XXXX. First call I was told due to missing payments from XXXX. Second call I was told it was due to interest accrued from deferred payments and my account would be looked into. Received letter from Wells Fargo Auto dated XX/XX/XXXX stating documents I requested and had copy of payment history. Received letter from Wells Fargo Enterprise Complaints Management Office dated XX/XX/XXXX stating they needed more time to research. Received letter from Wells Fargo Enterprise Complaints Management Office dated XX/XX/XXXX stating balance was correct and principal balance due by XX/XX/XXXX. XX/XX/XXXX filed complaint with State Attorney General. XX/XX/XXXX received first call from XXXX from the Executive Office of Wells Fargo. Several attempts to speak with XXXX failed and spoke to different representatives at that office and was still not provided with any information about reasons for the call other then pertaining to my concerns expressed to the State Attorney General. Finally spoke with XXXX on XX/XX/XXXX who gave me conflicting information and told it was being researched and would call me back. As of today XX/XX/XXXX, no further response from any representatives from any Wells Fargo departments.
Frequently Asked Questions
What is Complaint #6619976 about?
Complaint #6619976 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.