Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6617318
Complaint Overview
Complaint ID: 6617318
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
ZIP Code: XXXXX
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I noticed fraudulent activity on my American Express account. I disputed the charge with American Express and then requested they close my account afterwards. I received a confirmation letter indicating the account was closed. Several days later, I received a bill from American Express for an unrecognized American Express account. I attempted to resolve the matter with American Express, however the representative requested I provide them my SS number. Since I believe the source of the security breach is American Express, I am highly reluctant to provide my SS number to an overseas call center.
Frequently Asked Questions
What is Complaint #6617318 about?
Complaint #6617318 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.