Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6617103
Complaint Overview
Complaint ID: 6617103
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 94608
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
From XX/XX/XXXX to late XXXX several unknown people took money out of my account in the form of paying their bills. I contacted Wells Fargo on XXXX to notify them of these fraudulent transactions, which were over 300 and totaled over {$35000.00}. I changed my online password and closed my account and reopened a new one. Within a few days after this more fraud was detected on my new account. They had told me originally to keep my existing debit card and that a new card was not needed. Within a week they issued a credit of XXXX. I called back on XXXX the they told me that the balance of the claim was denied because the transactions exceeded the 60 day time period to submit a claim. The transactions they credited me for were from the same person they were denying the claims for. The fraud continued and I had to call back a third time to report the transactions. They credited me for those. At this point I had them issue a new debit card. This did not make me feel very confident that they would stop these from coming thru. They told me that my account was on high alert. Not true, if they kept coming thru. I decided to move all my money into a savings account that belongs to my daughter to protect myself from these people taking money out. They told me to contact the payees individually to report the fraud, but I am not sure if that will work. All of the transactions that are highlighted on my attached statements are the ones they will not credit me for.
Frequently Asked Questions
What is Complaint #6617103 about?
Complaint #6617103 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.