Checking or savings account -- Managing an account -- Complaint #6617102
Complaint Overview
Complaint ID: 6617102
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 77084
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On numerous occasions with Wells Fargo Bank I have asked them how can they show a payment as approved in my transaction list and then later something else hits and they do not pay the previous item. I was charged fees by Wells Fargo and also the entity that I had no idea was placing a charge to my account. I stated I do not think it was fair for them to approve something that I was aware of and reverse it after the fact. Why would they pick and choose instead of giving a notification to me because they have called me to verify a charge before by calling me. I started taking screen shots and also turning my card off when I do not make purchases for people who attempt to take payments without my permission but did have my card. Wells Fargo even paid things from my account when my card was turned off and I have asked them how can they do that when I have a screenshot of the date the card was off and when it got turned on. I was told if I gave the card out to a company they can use it when they chose to at will. I replied each time if the card is turned off you are still not supposed to allow the charge to take place. They said it was not true. I was told that a charge can transpire if they had my routing and account number only and that was why I started assumingly protecting the account from charges that could make my account go into negative status like a banker told me there before and turn it off. They keep changing on me. It is not fair and I am struggling to survive as is. Help me please.
Frequently Asked Questions
What is Complaint #6617102 about?
Complaint #6617102 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.