Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6617014
Complaint Overview
Complaint ID: 6617014
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Ohio
ZIP Code: 44306
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had the same business PayPal account for 3 years. I have over the years used it for minimal transactions such as XXXX sales or sending money to and from friends and family. In XXXX of 2023 I started to use it as a means to send invoices for money due to me for providing XXXX XXXX XXXX As I explained to PayPal I am an XXXX XXXX and considered a XXXX XXXX of the business services provided. On XX/XX/2023 I sent an invoice to a client for services rendered. Shortly after that I received a message from PayPal asking me the nature of my account, for a business license and why I have the account to begin with and my account funds were unable to be withdrawn. I provided all of this information and then the next day I got another message asking for a list of the same type of information and I have already provided the information to PayPal. They have since froze my account with a balance of {$180.00}. I have tried to resolve this issue with them and it seems they are just trying to make it more difficult for me to get my money. I told them I wanted a resolution and my money released immediately and have not received a reason other than demands for more of the same information ALREADY PROVIDED.
Frequently Asked Questions
What is Complaint #6617014 about?
Complaint #6617014 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.