Vehicle loan or lease -- Struggling to pay your loan -- Complaint #6616955
Complaint Overview
Complaint ID: 6616955
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Texas
ZIP Code: 77396
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/XXXX I became unemployed and XXXX I called wells fargo to inform them of my troubles with making the payments. One month was deferred. I called back XX/XX/XXXX to inform wells fargo I got a new job and would do my best to make a payment by XX/XX/XXXX. The agent stated " okay, but we're going to keep calling ''. XX/XX/XXXX, around XXXX, I went out to go to orientation and the car was gone. I called Wells Fargo and they informed me that the car was repossessed. I asked them to give me my car back because we had an agreement over the phone that I'd have until XX/XX/XXXX to make the payment. And the car was unlawfully repossessed because I live in a gated community and the only way the towing company had access was by waiting for another tenant to enter the gate and tailgate onto the property. I filed a complaint with wells fargo executives and the conclusion was that they did hear in the recorded conversations that I did make a " promise to pay '' but the agent told me that they'd keep calling and because they couldn't get in contact with me they repossessed the vehicle. I asked if they changed their mind after the agreed due date to make the payment, she said no. I then followed with why take the vehicle? She said because I didn't make the payment and they have a right to take the vehicle. I said but we made an agreement on XX/XX/XXXX that I was going to have until XX/XX/XXXX to make the payment, and asked again, Did you change your mind she said no. And concluded that they were right to repossessed the vehicle and as far as the breach of peace with the tow company, she did not know how the tow company got access to the vehicle and couldn't comment. I was give until XX/XX/XXXX to make a payment and reinstate after paying the past due payment plus repossession fee. I called XX/XX/XXXX to make the payment and get my vehicle. They told me I'll have to wait 4 business hours to get the vehicle. I asked for information as to where the vehicle is and was given a phone number. I called and it is XXXX. The agent informed me the vehicle is in XXXX XXXX, TX 3-4 hours away from where I live. I called wells fargo back and asked why would they send the vehicle to XXXX XXXX when I'm in XXXX? He said well ma'am we could move around the vehicle to wherever we can. I told him I want my vehicle back and that I'm ready to make my payment when I see it. He said he'll send my concerns to executive branch but it would take up to 10 days for them to get back with me. I informed him it's time sensitive because my vehicle could be sold at auction on Monday. Today, XX/XX/XXXX I called back requesting to same to have my vehicle present when I make a payment. I was told that it would take 14 days for them to release the vehicle after making the payment. I told the agent no I would not wait that long after making a payment and asked to speak with a manager. He got on and told me " if you don't want to wait that long or go to XXXX XXXX for the vehicle just leave it there, let them sell it in auction ''. I called back the executives and filed a complaint. He told me they need to investigate it would be up to 10 days. I told him my deadline. He said they'll but a banner in my account on the sale of my vehicle. I asked for him to send this in writing because I do not trust anything anyone at wells fargo say to me anymore. He said ma'am you need to trust me to take care of this.
Frequently Asked Questions
What is Complaint #6616955 about?
Complaint #6616955 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.