Checking or savings account -- Closing an account -- Complaint #6614640
Complaint Overview
Complaint ID: 6614640
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 91744
Date Received: 2023-02-24T12:00:00-05:00
Date Sent to Company: 2023-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 The bank decided to close my accounts due to suspicious activity on my account, i reached out to capital one for support on a matter that a check was deposited and it was fraud i haven't been working or receiving any direct deposits, i asked the bank to intiate a claim and try to resolve this, all this leading to the bank deciding to close the account for this matter of suspicious activity, now the reason for complaint is that my account was closed and not much information was provided, my IRS direct deposit was set to go in on XX/XX/2023, but the account was closed XX/XX/XXXX, so my question is will you return that deposit to the IRS since the account was closed or will i need to intiate a claim with the IRS of not receiving that refund and make a claim to retrieve funds from Capital One. Please respond accordingly and give me answers, i do try to call customer service and it directs me to a voicemail and wont pass me to a representative after i verify my self in the automated system, which doesnt make sense so i need to know if the IRS direct deposit will be rejected and if the account will remain closed.
Frequently Asked Questions
What is Complaint #6614640 about?
Complaint #6614640 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-02-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.