Checking or savings account -- Managing an account -- Complaint #6613979
Complaint Overview
Complaint ID: 6613979
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Rhode Island
ZIP Code: 02908
Date Received: 2023-02-24T12:00:00-05:00
Date Sent to Company: 2023-02-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please call, not enough space for all details. I went inside to make a deposit ; however, due to the tremendous amount of people waiting, I went to the atm inside the lobby. The ATM kept {$1100.00} cash along with my debit card. XXXX XXXX the branch manager XXXX ID # XXXX did absolutely nothing to assist. He gave misleading information and allowed XXXX to process a {$100.00} deposit which led to me having to call the XXXX # for assistance. He stated their electrical system was down, yet he was able to return my card and other customers were able to make transactions immediately afterwards. After requesting his direct supervisor contact information he originally stated he doesnt not report to anyone then provided a supervisor in their marketing department. My concern was for missing cash deposit not marketing. XXXX XXXX XXXX is the number he gave and that rings a few times before disconnecting. I emailed both XXXX and XXXX and have not received a response.
Frequently Asked Questions
What is Complaint #6613979 about?
Complaint #6613979 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-24T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.