Mortgage -- Trouble during payment process -- Complaint #6613883
Complaint Overview
Complaint ID: 6613883
Company: Movement Mortgage LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Alabama
ZIP Code: 357XX
Date Received: 2023-02-24T12:00:00-05:00
Date Sent to Company: 2023-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought my house in XXXX, XXXX and got a mortgage with Movement Mortgage , LLC. I immediately set up auto withdrawal for all my mortgage payments well before my first payment was due in XXXX, XXXX. My first payment was auto withdrawn from Movement on XX/XX/XXXX and again on XX/XX/XXXX. The first payment was {$1900.00} but the second was a lesser amount of {$1800.00}. I called Movement on XX/XX/XXXX inquiring about the lesser payment amount and was told that was due to an overcollection of escrows at my closing which had adjusted my monthly future payment amounts down to {$1800.00}. A few days ago, I received an envelope in the mail with information stating that my loan was in default and that I had never made any payments which is clearly not true because Movement AUTO WITHDREW them from my bank account. I am attaching copies of my bank statements that show each payment was auto withdrawn from my account, as well as the letter I received from Movement stating I was in default. I immediately called Movements phone number as provided on the default letter to find out why I received this letter and was told this is some type of servicing issue on their end and that both my XXXX and XXXX payments were received but put into a suspense account held by Movement because they took out the incorrect payment amount in XXXX. I am also attaching copies of my loan portal that shows I am in default but that my payments were received. To date, these payments have not been credited back in my loan account, thus appearing that I have not made any payments and am in default. I have contacted the local Movement Mortgage , LLC that I used when I got this loan telling them of this issue, asking for it to be corrected, and nothing has been done. Clearly, I am beyond upset with this situation since I did everything I was required to do to insure my payments were being taken out and made on my loan and now it appears that my credit is going to be affected since no one has taken care of this mistake that was made by Movement. I feel this is fraud. Any assistance you can give me to get this straightened out would be greatly appreciated.
Frequently Asked Questions
What is Complaint #6613883 about?
Complaint #6613883 was filed against Movement Mortgage LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-02-24T12:00:00-05:00.
How did Movement Mortgage LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Movement Mortgage LLC?
Yes, visit the Movement Mortgage LLC company profile at readthecomplaint.com/company/movement-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.