Credit card or prepaid card -- Fees or interest -- Complaint #6610033
Complaint Overview
Complaint ID: 6610033
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 92870
Date Received: 2023-02-23T12:00:00-05:00
Date Sent to Company: 2023-02-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Its been several times already that I try to make a payment online for my XXXX Credit card and I put in my login credentials and then theyll make me verify with a code and then takes me to a page that says the website is not working or not available? Then it says to contact Bread??? That theyre the new company in charge of the credit card, when I never got any notice in regards to this. Anyway, each time Ive tried to make an online payment Ive gotten this message. Ive been able to make a payment maybe 3 times??? Online. All the other times I was not able to and led to me getting late fees! Why didnt I call to try to make a payment? Oh I did, waited forever and got hung up on? I do not have the time to call in to make a simple payment, all my other payments are made via online/app. So I think its completely absurd and unfair that theyve charged me probably over {$100.00} of late fees in less than ONE year.
Frequently Asked Questions
What is Complaint #6610033 about?
Complaint #6610033 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-02-23T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.