Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6604654
Complaint Overview
Complaint ID: 6604654
Company: Adp INC.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: New Jersey
ZIP Code: 070XX
Date Received: 2023-02-22T12:00:00-05:00
Date Sent to Company: 2023-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022, a fraudlent transaction took place with my Wisely paycard in the amount of {$600.00}. An unknown individual withdrew that amount out of an atm while I was at work. I immediately called the Wisely paycard services and alerted them of the fraudlent transaction. For the following weeks I've had multiple attempts for more fraudlent transactions but were denied since I canceled the card. The Wisely company then sent me an email stating that no fraud occurred even though I was no where near the area where the transaction took place. I was at work all day, I had sent a written letter to dispute the resolution and reopen my case. I then sent a statement of fraud to the company and I still haven't received any type of documentation or evidence that the company used to determine it was not fraud. They have not responded or updated me with any information. They refuse to help and they refuse to send me anything that they used to determine it was not fraud. It has been over two months and still no resolution, any help would be much appreciated. I feel like Wisely does not want to help, I did everything I was suppose to do under the zero liability cardholder agreement and they refuse to honor it.
Frequently Asked Questions
What is Complaint #6604654 about?
Complaint #6604654 was filed against Adp INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-02-22T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.