Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6604333
Complaint Overview
Complaint ID: 6604333
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: California
ZIP Code: 92660
Date Received: 2023-02-22T12:00:00-05:00
Date Sent to Company: 2023-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I leased a 2020 Honda Clarity PHEV from Honda financial services ( HFS ) in XX/XX/XXXX. My lease is ending soon, so I decided to buy the vehicle on XX/XX/XXXX for {$17000.00}. I was informed that my title was mailed on XX/XX/XXXX. The title was mailed to a different address than the one I requested on the title release form I sent to Honda Financial Services. After two weeks of not receiving the title in the mail, I contacted Honda and was told my account was closed as the title had been mailed and all I could do was wait for the title to arrive in the mail. It has been over 45 days since I was told the title has been mailed and I still have not received my title in the mail. I spoke with a representative at Honda Financial Services ( XXXX ), who said HFS will send some documents to request a duplicate title. I am still waiting on those documents. I do not know what else to do. I have purchased the car but am missing a very important document, the title. Please assist me with getting the title from Honda as soon as possible.
Frequently Asked Questions
What is Complaint #6604333 about?
Complaint #6604333 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-02-22T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.