Checking or savings account -- Managing an account -- Complaint #6600459
Complaint Overview
Complaint ID: 6600459
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 11377
Date Received: 2023-02-21T12:00:00-05:00
Date Sent to Company: 2023-02-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
citizens bank did not properly close my debit card that was reported lost and stolen. The card ending with XXXX was closed mid XXXX. The merchant from XXXX XXXX and XXXX should not been able to take funds out of my account with my old debit card. this jeopardize the security of my account and for a quest accounts I pay {$25.00} a month and should have better benefits for an account like that and and the {$30.00} extended overdraft fees are ridiculous. they put the extended overdraft fee before one day before.
Frequently Asked Questions
What is Complaint #6600459 about?
Complaint #6600459 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-21T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.