Debt collection -- Communication tactics -- Complaint #6599936

Complaint Overview

Complaint ID: 6599936

Company: Global Trust Management LLC

Product: Debt collection

Sub-Product: Payday loan debt

Issue: Communication tactics

Sub-Issue: Used obscene, profane, or other abusive language

State: Florida

ZIP Code: XXXXX

Date Received: 2023-02-21T12:00:00-05:00

Date Sent to Company: 2023-03-16T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

Email sent to Global Trust Management LLC : I received a call yesterday ( XX/XX/XXXX ) from someone ( female ) indicating they are a subcontractor of your agency ( Global Trust Management LLC ) regarding a debt from XXXX XXXX XXXX // XXXX XXXX I explained to your representative that I do not ever recall having any activities or taking a loan out with XXXX XXXX XXXX Your representative refused to listen to me stating that if I did not pay a debt which was around {$900.00} today that I would be sued and an additional {$2500.00} would be added to the debt. As I explained to your representative I need to verify this debt as this is the first time I am hearing about it and I am not just going to pay your agency money on the spot as this is straight up extortion for money, as I do not recall ever having this loan/debt which according to your representative was from XXXX. She provided me with a telephone number for XXXX XXXX XXXX who I called and the person stated the debt was only {$580.00} ( {$500.00} original loan and {$85.00} late fee ). The XXXX XXXX XXXX representative also said that if someone was asking for more than the original debt it may be a scam and not to pay it and that they do not have anything to do with XXXX. I called your representative back and explained this to them, they got extremely nasty with me stating they would have law enforcement serve me paperwork and she would have me taken to court. I told her I wanted more information to determine if this debt was mine and she again got nasty saying " that is fine, we will move forward with suing me and putting a lien on my social security number. '' As I explained to your representative, if this debt is mine I would be happy to pay the {$580.00} that XXXX XXXX XXXX alleges is my debt, however, I want information to prove this is my debt. As I explained to both XXXX XXXX XXXX and your representative, I have been the victim of identity fraud in the past by someone who lives in XXXX, FL who uses my social security number, and have had my information stolen several times from various data breaches such as the U.S. Govt Office of Personnel Management, etc. so I am not sure this is a valid debt on my part. With that being said, I want your agency to stop attempting to extort money from me via harassing threats and I want your agency to provide me via mail that this is in fact my debt. If this information is provided to me verifying this is my debt, I will agree to pay the {$580.00} in a lump sum payment. Additionally, I want your agency to stop calling relatives of mine and my working location in which your agency is providing them information about me to include that I have a debt ( which is unverified ), and that legal action is pending against me, which is a violation of FDCPA. I only wish to be contacted via the mailing address and cell number I provided your agency.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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