Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6599701
Complaint Overview
Complaint ID: 6599701
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 92703
Date Received: 2023-02-21T12:00:00-05:00
Date Sent to Company: 2023-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX/XXXX/22 : Sent {$750.00} via Cash App to nephew. He never received it. XXXX/XXXX/22 - XXXX/XXXX/22 : Spent several days seeking help from Cash App Customer support. They said their system showed the transaction was " Complete '' and offered no further assistance. It was difficult working thru multiple chats, emails. XX/XX/22 : Sent letter to requesting refund to Square , Inc. XXXX/XXXX/22 : After not hearing back from them, my attorney sent Square , Inc a letter requesting a refund. XXXX/XXXX/22 : Cash App 's response was that I request reimbursement from the recipient- my nephew. My contention is that they can show {$750.00} was received by Cash App but can't provide proof that it was actually withdrawn from their app. The {$750.00} is sitting somewhere in their system. On my nephew 's end, there were no links or prompts to allow him to even access and withdraw the funds.
Frequently Asked Questions
What is Complaint #6599701 about?
Complaint #6599701 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-02-21T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.