Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6591514
Complaint Overview
Complaint ID: 6591514
Company: Grain Technology, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Arizona
ZIP Code: 85248
Date Received: 2023-02-19T12:00:00-05:00
Date Sent to Company: 2023-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Friday, XX/XX/18, Grain sent a notification to customers about a new terms of service. They proceeded to say if the new terms were not accepted by Tuesday, wed be subject to higher fees. I read over the document but would like additional time to get a legal consult before accepting. Forcing customers to accept new terms over a holiday weekend should not be legal. I reached out to Grain via the email listed on the document ( XXXX ) and it is NOT a valid address. I found a way to open a support request via their website, XXXX, but was not provided with a valid response to my concerns.
Frequently Asked Questions
What is Complaint #6591514 about?
Complaint #6591514 was filed against Grain Technology, INC. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-02-19T12:00:00-05:00.
How did Grain Technology, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Grain Technology, INC.?
Yes, visit the Grain Technology, INC. company profile at readthecomplaint.com/company/grain-technology-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.