Student loan -- Struggling to repay your loan -- Complaint #6591322
Complaint Overview
Complaint ID: 6591322
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments
State: Puerto Rico
ZIP Code: 007XX
Date Received: 2023-02-19T12:00:00-05:00
Date Sent to Company: 2023-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Regards, This letter is addressed to a complaint to the loan company Nelnet which I have XXXX loans. This company has been charging me interest since 2021, after Biden imposed the Waiver for student loans. When I contacted Nelnet they informed me that I had to pay the interest because my loans did not qualify for the Biden waiver, it was very strange because it was the only one that charged me interest. Today it is the only one that requires me to pay my loans monthly and accrues interest. I make this complaint to have my account audited because they are violating a tax waiver. In addition, this violation is one of the things that affects many students since it makes the debt unpayable because the interest is compounded and cumulative, how many students should have an accumulation of additional debt due to this situation. Loan : XXXXXXXX XXXX XXXX : Principal Balance : {$3900.00} XXXX XXXX XXXX Principal Balance : {$1500.00} XXXX XXXX : Principal Balance : {$12000.00} XXXX XXXX XXXX Principal Balance : {$6300.00}
Frequently Asked Questions
What is Complaint #6591322 about?
Complaint #6591322 was filed against Nelnet, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2023-02-19T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.