Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6591274
Complaint Overview
Complaint ID: 6591274
Company: East West Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Georgia
ZIP Code: 30327
Date Received: 2023-02-19T12:00:00-05:00
Date Sent to Company: 2023-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I dropped off payment check to my local post office in the amount of {$420.00} to pay for my power bill by mail around XXXX XXXX XXXX The same check posted to my checking account on XXXX for {$85.00}. The check was altered and made payable to someone I do not know and the amount was changed to " {$8500.00} / XXXX XXXX XXXX ''. My bank, East West Bank paid the check in the amount of {$85.00}. I contacted my bank and a Forgery Affidavit Claim was submitted on XXXX. It is now XXXX and I have asked about status numerous times but have been told it is still pending. I have not received any resolution or money back as of XXXX. My last status check to bank manager was XXXX
Frequently Asked Questions
What is Complaint #6591274 about?
Complaint #6591274 was filed against East West Bank regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-02-19T12:00:00-05:00.
How did East West Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against East West Bank?
Yes, visit the East West Bank company profile at readthecomplaint.com/company/east-west-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.