Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #6591154
Complaint Overview
Complaint ID: 6591154
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Problem with customer service
State: California
ZIP Code: XXXXX
Date Received: 2023-02-19T12:00:00-05:00
Date Sent to Company: 2023-02-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, a client sent money via PayPal to pay a deposit to reserve dates for my vacation rental. PayPal requested a tax id to confirm the transaction and stated ID verification would take 15 minutes. Thereafter, funds would be released to me. It's now been 3 days and the funds have NOT been released to me. I called PayPal this morning. They stated that there are systems issues and there is no time frame on when this " issue '' will be resolved. This is completely unacceptable and illegal! They are withholding my money and I'm sure thousands of other consumers.
Frequently Asked Questions
What is Complaint #6591154 about?
Complaint #6591154 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2023-02-19T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.