Mortgage -- Trouble during payment process -- Complaint #6582963
Complaint Overview
Complaint ID: 6582963
Company: American Financial Network INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 34772
Date Received: 2023-02-16T12:00:00-05:00
Date Sent to Company: 2023-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm being approved for the Homeowner Assistance funds for 17 futures mortgage payments. This is a federally funded and regulated program - overseen by the U.S. Treasury. Mortgage companies and are required to comply with guidelines set forth by the Federal Government in terms of reporting and communication. HAF are sending the bulk checks and they aren't applying on time to my account. As of today, my XXXX and XXXX payments are past due because they aren't applying the payment on time. It's not fair that they received the payment on time and they still reporting to the Credit reporting agencies. It's a nightmare every month dealing with late fees that are unfair since the payment arrive on time. On XX/XX/2022 HAF send the XXXX payment and as of today nothing is applied in my account. As of today, my account is 45 days past due and I'm being receiving notice letters letting me know my options to not lose my house. Please I need someone to help with this matter.
Frequently Asked Questions
What is Complaint #6582963 about?
Complaint #6582963 was filed against American Financial Network INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-02-16T12:00:00-05:00.
How did American Financial Network INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against American Financial Network INC.?
Yes, visit the American Financial Network INC. company profile at readthecomplaint.com/company/american-financial-network-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.