Credit card or prepaid card -- Getting a credit card -- Complaint #6577781
Complaint Overview
Complaint ID: 6577781
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Florida
ZIP Code: 33578
Date Received: 2023-02-15T12:00:00-05:00
Date Sent to Company: 2023-03-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have received several cards from this same bank. Comenity Capital Bank. I keep calling and they keep giving me random responses. I was told that they did not have a fraud department. In the past four days I have received three separate mailings with cards but different stores. one for XXXX XXXX, XXXX and a XXXX XXXX store. There was a credit card received from XXXX XXXX XXXX. There is another for XXXX XXXX XXXX XXXX card. I am receiving car loan information. I was told that because it was all of my correct information it was not fraud. I told them that it is not mines. That my address was also changed and that I had already contacted the postal services. They refused to open a fraud case. I called on Saturday XX/XX/23 and spoke with XXXX. On XX/XX/23 I called again and spoke with XXXX. On XX/XX/23 I spoke with XXXX. Then on XX/XX/23 I received another letter for another application. I called the XXXX Postal service because on XX/XX/23 I also received a letter stating that a change of address was also put in for my mail. I made a complaint to the XXXX Postal Service and that was not a great experience. I was told to call my local post office and I could not get anyone because I was told they were too busy on Mondays and told to make a complaint to the XXXX XXXX XXXX. I was told my mail was sent to the XXXX NY. It was changed for XXXX XXXX to XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #6577781 about?
Complaint #6577781 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2023-02-15T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.