Mortgage -- Closing on a mortgage -- Complaint #6572618
Complaint Overview
Complaint ID: 6572618
Company: New York Community Bancorp INC
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Closing on a mortgage
State: California
ZIP Code: 95762
Date Received: 2023-02-14T12:00:00-05:00
Date Sent to Company: 2023-02-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was a previous XXXX XXXX at Flagstar Bank. I was laid off Tuesday XX/XX/XXXX. Shut out from helping close any loans I was working on. Will only be paid on loans closed by end of XX/XX/2023. Yet my clients have not been contacted, their loans are not moving forward. The company will not give me updates. And the clients are super upset and I will lose potentially over {$20000.00} in commissions by a bank that does not have the capacity to close these loans.
Frequently Asked Questions
What is Complaint #6572618 about?
Complaint #6572618 was filed against New York Community Bancorp INC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-02-14T12:00:00-05:00.
How did New York Community Bancorp INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against New York Community Bancorp INC?
Yes, visit the New York Community Bancorp INC company profile at readthecomplaint.com/company/new-york-community-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.