Credit card or prepaid card -- Trouble using your card -- Complaint #6568254
Complaint Overview
Complaint ID: 6568254
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
ZIP Code: XXXXX
Date Received: 2023-02-13T12:00:00-05:00
Date Sent to Company: 2023-02-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am in XXXX XXXXXXXX XXXX for the past 2 years. Due to limited internet access, I have not been able to manage my account properly. I would like my interest to be refunded through my conversation with customer service conversation representative with American Express. I have paid all my outstanding balance. I would also like my account be restored, since I have been with American Express for the past 5 years ( since 2018 ). I would also like to have my negative impact on my credit report to be removed. Please find my current contact below : phone : XXXX XXXX Email : XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX contact through Email
Frequently Asked Questions
What is Complaint #6568254 about?
Complaint #6568254 was filed against American Express Company regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2023-02-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.