Checking or savings account -- Managing an account -- Complaint #6554432
Complaint Overview
Complaint ID: 6554432
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Colorado
ZIP Code: 80221
Date Received: 2023-02-09T12:00:00-05:00
Date Sent to Company: 2023-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a job in XXXX of 2022 and my payments got deposited on a XXXX prepaid card. I got XXXX on XX/XX/XXXX someone went to my residence and took my wallet with my card. After I was XXXX payment was deposited on my card on XX/XX/XXXX. The person that stole my wallet used my card on XX/XX/XXXX after the money was deposited on the card while I was in XXXXXXXX. This person used the card 58 different times totaling XXXX. I explained all this to XXXX that I didn't report the theft due to being XXXX. They said they did an investigation and no fraud had occurred. There are online purchases with the card and even a purchase of a hotel room. I feel they didn't do a thorough investigation if they did they would of found out I was in XXXX and could not have bought a hotel room or buy things online.
Frequently Asked Questions
What is Complaint #6554432 about?
Complaint #6554432 was filed against Adp INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-09T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.