Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #6553835
Complaint Overview
Complaint ID: 6553835
Company: Upgrade, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan
State: Florida
ZIP Code: 32803
Date Received: 2023-02-09T12:00:00-05:00
Date Sent to Company: 2023-03-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I paid off the line of credit in full. On XX/XX/XXXX, Upgrade pulled my normal monthly payment anyway, causing an overpayment of {$230.00}. I called and asked to have the overpayment refunded in XXXX. On XX/XX/XXXX, I received 5 small refunds ( {$0.00}, {$2.00}, {$5.00}, {$6.00}, and {$10.00} ) totaling {$24.00}. These refunds were charged to my account, so I now had a balance owed of {$24.00}. I called on XX/XX/XXXX and the issue was escalated to their research department. I sent copies of my bank statements showing that the {$230.00} was never received. I was told that I would receive a response within a week. On XX/XX/XXXX, I was charged {$25.00} ( the {$24.00} plus interest charges ). On XX/XX/XXXX, I received the same 5 small refunds ( {$0.00}, {$2.00}, {$5.00}, {$6.00}, and {$10.00} ) totaling {$24.00}. I emailed again and was told that I would hear back in 1 more week. I have not heard back, nor have I received the {$230.00} or the refund of the interest charges I am owed.
Frequently Asked Questions
What is Complaint #6553835 about?
Complaint #6553835 was filed against Upgrade, INC. regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-02-09T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.