Mortgage -- Struggling to pay mortgage -- Complaint #6544113
Complaint Overview
Complaint ID: 6544113
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: West Virginia
ZIP Code: 254XX
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am having many problems with this XXXX Mr Cooper. For a decade things were fine, but as soon as Mr Cooper assumed my loan things have gone array. Before they refused to process my payments, now a monthly fixed payment of XXXX $ has balloned to XXXX XXXX I have no choice but to pay until this is fixed. I would request assistance returning my payment to XXXX $ and staying there like a fixed rate should. There have been no increases in my lot property taxes so it should still be XXXX $ XXXX. I pray you can assist. XXXX
Frequently Asked Questions
What is Complaint #6544113 about?
Complaint #6544113 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.