Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #6543982
Complaint Overview
Complaint ID: 6543982
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: District of Columbia
ZIP Code: 20009
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I need to temporarily unfreeze my credit with Experian and cancel credit monitoring with them. I tried to log in online and was locked out of my account. I tried calling over 15 times at the number provided by the " you're locked out of your account screen '' and to other numbers listed on their website. I was sent to the same prerecorded feedback loop that always ended with the same two options -- offering to direct me to their website or reading instructions on how to send in a request by mail. I need a human to unlock my account, unfreeze my credit, and cancel credit monitoring. I am applying for a mortgage so need the credit unfreeze in a timely manner. It is completely unacceptable not to have an option to speak to a human being. I also XXXX at experian 's help XXXX account and sent them a direct message on XXXX. I received a canned reply to my direct message but I provided the information requested ( account number, phone number, and zip code ) and have heard nothing further. This all occurred on XX/XX/2023.
Frequently Asked Questions
What is Complaint #6543982 about?
Complaint #6543982 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.