Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6543952
Complaint Overview
Complaint ID: 6543952
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Florida
ZIP Code: 320XX
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This issue is with cash app ... I gave a lady a ride to work last Friday and I had my phone in my truck which i wasn't using because I bought a new phone that day and ported my number to the new phone..the young lady I gave the ride named XXXX XXXX XXXX who's currently in jail for this stole my phone and cashed app herself {$250.00} I immediately reply to her thru cash app several times to send back my money she stole after threatening her with the police she sent back {$99.00} of my own money and disconnected her number she called me on to ask for the ride ... I called the XXXX XXXX police and reported and pressed charges ... cash says after reviewing what I said n what they can obviously see on cash app records they say I authorized to be robbed and money stolen and refuses to refund my money back... cash app supports fraud and pretty much there attitude is better luck next time ok r be more careful ... they say money is FDIC insured but I'm a victim and now a slap in the face from.cash app..I want my money back cash app needs to be investigated I just want my money back there's a police report only person that doesn't believe this is fraud is cash app bevause they support fraud ... my cash tag is $ XXXX please help thanks
Frequently Asked Questions
What is Complaint #6543952 about?
Complaint #6543952 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.