Checking or savings account -- Managing an account -- Complaint #6543657
Complaint Overview
Complaint ID: 6543657
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Minnesota
ZIP Code: 550XX
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had someone try and transfer me {$1500.00} on XX/XX/XXXX and they didnt realize they didnt have enough money for the deposit, it deposited into my account then was pulled back out on XX/XX/XXXX. I reached out to Wells Fargo the same day and asked about it they told me it was a faulty check and to try again, then I get a voicemail later that day stating my account will be closed on XX/XX/XXXX due to that incident. I called them back the same day and was told my account will no longer be closed. On XX/XX/XXXX I was supposed to receive my direct deposits from my job and they were never deposited, I once again called customer service to ask about it and I was told my account will be closed and that there is nothing I can do to remain a customer with Wells Fargo and that my deposits will be coming in check from in the mail and they never came, Wells Fargo never sent the checks they said were coming. The account was never closed I had went and opened a account at a different bank because I was told I can no longer bank with Wells Fargo, My Wells Fargo Debit card was being charged and still is and forcing my account to go negative, I can not deposit anything into that account to cover it, I was set behind on all my bills due to the fact that I want able to access my direct deposits and today XX/XX/XXXX Wells Fargo still trys to pull money out of the account a month after they had told me it was going to be closed.
Frequently Asked Questions
What is Complaint #6543657 about?
Complaint #6543657 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.