Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6543594
Complaint Overview
Complaint ID: 6543594
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: South Carolina
ZIP Code: 29579
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a credit card with Truist ( before BB & T ) Bank, for my company and my name is on it. I did a purchase to XXXX XXXX XXXX XXXX XXXX SC. XXXXXXXX. Then I made a return of some material on XX/XX/XXXX for {$17000.00} then on XX/XX/XXXX I did another return of material for {$76.00} The whole amount I have as a credit is {$18000.00} Usually a credit card at the end of the billing circle they return the money ; no in my case. Every month I waited for them to send the money by mail in form of check. On XX/XX/XXXX I noticed that The money was not longer from my Credit card Statement. They placed a note of balance refunded. XX/XX/XXXX started and I did not received anything on the mail so I called them. They said that the money was in transfer they were not able to cancel that process I need to wait until XX/XX/XXXX. On XX/XX/XXXX I called back and complaint they said that they were going to cancel a check they were going to send me and refund the money in 3 business days into the Company 's account. I called last night again because there is no money in the business account as they said and they said again they are going to process a refund in form of check. They have been holding the company 's money for almost 6 months. Thank you,
Frequently Asked Questions
What is Complaint #6543594 about?
Complaint #6543594 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.