Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6538624
Complaint Overview
Complaint ID: 6538624
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 32807
Date Received: 2023-02-06T12:00:00-05:00
Date Sent to Company: 2023-02-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
credit card company says I did'nt make the time limts on complaint/ I did, info sent to me is unreadable by me, from booking.com. Billed twice. XXXX statement XXXX, phone dall made to capital one, follow up letter sent, per capital one 's instrustion. claim number given over phone did not match on return letter thanking me for my concern. XXXX claim numbers. reservation was XXXX told capital one this. Sent billing receit with phone numbers to call XXXX XXXX XXXX to confer. last letter received on XX/XX/XXXX states did not make time. capial one did not protect my account, chose to take the word of a computer over a live breathing person myself
Frequently Asked Questions
What is Complaint #6538624 about?
Complaint #6538624 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-06T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.