Mortgage -- Trouble during payment process -- Complaint #6533135
Complaint Overview
Complaint ID: 6533135
Company: Planet Home Lending, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Michigan
ZIP Code: 48473
Date Received: 2023-02-02T12:00:00-05:00
Date Sent to Company: 2023-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage company is not paying our property taxes. We are receiving notices of unpaid property taxes. This is the second year in a row. We have called and they have said the problem is fixed and the payment is sent and then we receive notice of forfeiture.
Frequently Asked Questions
What is Complaint #6533135 about?
Complaint #6533135 was filed against Planet Home Lending, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-02-02T12:00:00-05:00.
How did Planet Home Lending, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Planet Home Lending, LLC?
Yes, visit the Planet Home Lending, LLC company profile at readthecomplaint.com/company/planet-home-lending-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.