Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6532612
Complaint Overview
Complaint ID: 6532612
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 94544
Date Received: 2023-02-02T12:00:00-05:00
Date Sent to Company: 2023-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had my bank account frozen and fraud reports twice recently. Once on XX/XX/2022 for {$180.00}, {$570.00}, and {$350.00}. These transactions were not stopped until another {$180.00} purchase was made and then I was notified about these transactions. Being a XXXX XXXX, this almost wiped out my funds and although I did receive a reimbursement for the funds it took about a week, causing it to be very difficult to afford rent at the end of that month and go grocery shopping. Again in late XX/XX/2022 I had another incident, luckily this time I caught the pending charges and was able to have them reversed before money was taken out of my account. I am very careful with my card, so having it stolen twice in such a short period time without physically loosing the card did not seem right to me.
Frequently Asked Questions
What is Complaint #6532612 about?
Complaint #6532612 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-02-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.