Vehicle loan or lease -- Managing the loan or lease -- Complaint #6530675
Complaint Overview
Complaint ID: 6530675
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: South Carolina
ZIP Code: 29456
Date Received: 2023-02-03T12:00:00-05:00
Date Sent to Company: 2023-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Some auto loan borrowers prepaid for XXXX coverage, which insures the amount owed on a car loan if you have an accident or your car is stolen. Wells Fargo acted unfairly by not refunding money when the loan terminated earlyfor example if it was paid off ahead of schedule. Some customers auto loan payments were not applied correctly to their balances, leading to higher interest charges, late fees, and wrongful repossessions. Some auto repossessions were also mismanaged, including how the vehicles were sold after repossession. The amount of the payment varies. For automobile repossessions, you could be reimbursed at least {$4000.00}. Wells Fargo will also pay {$77.00} XXXX to approximately XXXX customers who had issues working with the company to modify their loan payments to avoid foreclosure. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- My previous complaint was not taken seriously by Wells Fargo. They left me strained in Georgia with no way home for weeks. I never received any of the information they stated they sent to my home address. My complaint ID # XXXX I as a united states XXXX have been done so wrong and my rights as a human being were put into question. I have so much XXXX and XXXX from dealing with Wells Fargo. The mention of the banks name sends chills up my spine. I hope that you all can assist me in getting what I deserve. I believe I should be entitled the {$4000.00} plus more for my time and being left stranded and also my job being put into jeopardy. After I was able to get back home after weeks of being stranded in Georgia I had to take a mental leave of absence from work recommendation by my XXXX. I have the letter to prove this informing also. Please assist me in getting what I should from this unethical giant bank also know as Wells Fargo.
Frequently Asked Questions
What is Complaint #6530675 about?
Complaint #6530675 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-02-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.