Debt collection -- False statements or representation -- Complaint #6525613
Complaint Overview
Complaint ID: 6525613
Company: Summit Horizon Financial Services
Product: Debt collection
Sub-Product: Federal student loan debt
Issue: False statements or representation
Sub-Issue: Impersonated attorney, law enforcement, or government official
State: Indiana
ZIP Code: 47403
Date Received: 2023-02-04T12:00:00-05:00
Date Sent to Company: 2023-02-28T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Got a call XXXX XXXX XXXX initially at XXXX XXXX then later at XXXX XXXX saying my loans were being decreased from $ XXXX to $ XXXX, agent name XXXX XXXX with phone number XXXX. I asked if he worked for the federal govt. and he said he worked with the Dept of Education forgiveness program. He already knew all of my contact and personal info incl SSN. He asked me security questions. He made me sign a an online form via XXXX doc that I later noticed was actually a Limited Power of Attorney form from XXXX XXXX XXXX XXXX. I later saw emails in my acct. from Dept of Ed. indicating my account was locked. I stupidly gave my debit card info but immediately blocked the card and change all my passwords, filed a credit block with XXXX, when I realized this was not the Dept of Ed. He said he could give me a payment plan of XXXX months at {$180.00} and then {$45.00} a month for XXXX months. I was also told if I paid {$1500.00} now it would then go to {$19.00} a month. He told me I had to decide and pay today but agree to wait until the XXXX when I told him I don [ 't have any money now. There is no record through my bank of any transactions in my account. Emails have come from XXXX asking me for paystubs, a copy of my driver 's license, which I did not provide ( although I did confirm my Driver 's license ID verbally during the call ).
Frequently Asked Questions
What is Complaint #6525613 about?
Complaint #6525613 was filed against Summit Horizon Financial Services regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2023-02-04T12:00:00-05:00.
How did Summit Horizon Financial Services respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Summit Horizon Financial Services?
Yes, visit the Summit Horizon Financial Services company profile at readthecomplaint.com/company/summit-horizon-financial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.