Mortgage -- Trouble during payment process -- Complaint #6522890
Complaint Overview
Complaint ID: 6522890
Company: Discover Bank
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: North Carolina
ZIP Code: 28208
Date Received: 2023-02-05T12:00:00-05:00
Date Sent to Company: 2023-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Due to XXXX and reckless misinformation on the Discover XXXX XXXX website, I dont know whether my automatic payment has in fact been cancelled or not. I also dont know whether my one off payment has in fact been processed correctly. The website says to call in but their call center is not answering.
Frequently Asked Questions
What is Complaint #6522890 about?
Complaint #6522890 was filed against Discover Bank regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-02-05T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.