Credit card or prepaid card -- Closing your account -- Complaint #6522859
Complaint Overview
Complaint ID: 6522859
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07087
Date Received: 2023-02-05T12:00:00-05:00
Date Sent to Company: 2023-02-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After XXXX months of having opened a credit card with Capital One, theyve closed my credit card. I made payments on time or early and had one returned payment that should have resulted in a fee. This account closure may have negatively impacted my credit score which may limits my search for housing. Moreover, I was given the reason that I cancelled future payments which was a negative indicator. I schedule payments in XXXX then cancelled them at the end of XXXX to make the payment in XXXX. Please review and consider removing this account closure off my credit report once the balance is completely paid.
Frequently Asked Questions
What is Complaint #6522859 about?
Complaint #6522859 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-02-05T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.