Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6518129
Complaint Overview
Complaint ID: 6518129
Company: Navy Federal Credit Union
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 604XX
Date Received: 2023-02-01T12:00:00-05:00
Date Sent to Company: 2023-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I sent in a billing error in accordance with title 12 CFR 1026.13b for 3 credit cards in the amounts of XXXX XXXX XXXX XX/XX/2023 And requested that the credit balance be sent credited to my account or refunded to be in accordance to title 12 CFR 1026.11 Navy federal keeps telling me there is no credit balance and I must pay and they will keep adding on interest even though there should be no adverse action
Frequently Asked Questions
What is Complaint #6518129 about?
Complaint #6518129 was filed against Navy Federal Credit Union regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-01T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.