Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6512757
Complaint Overview
Complaint ID: 6512757
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Alabama
ZIP Code: 35244
Date Received: 2023-01-31T12:00:00-05:00
Date Sent to Company: 2023-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So much of my time has been spent on this issue. I have all the correspondence needed that if looked at in chronological order would be sent as evidence with no disputes. This was my message to Wellsfargo customer service and then forwarded to the board of directors listed email. Please someone help if you can! Almost XXXX months of being the liaison between XXXX and Wellsfargo. XXXX years of being a customer. Not a customer with a lot of money or a financial portfolio that would add to your institution but nevertheless a customer. How in the world $ XXXX dollars with multiple pieces of hard copy evidence where I was scammed through an electronic payment via wellsfargo debit card but can not get resolution is hard to understand. Im still negative in my checking account since the provisional credit was taken away. I still have all the documentation including the one where XXXX stated the case was won in my favor and credited back per my financial institution and a lot of other hard copy facts to hand in to whoever will be looking into this case. The damages of a bad checking account balance are endless. My livelihood, employment background and availability to have standing with another financial institution is being affected. Im in XXXX XXXX, XXXX willing will graduate this year, work XXXX jobs and plan to have a very stable financial future ASAP. The most sad part about this whole situation is that the amount in question that I was scammed out of was for a deposit on a rental to quietly and safely move to for protection from an abusive living environment. I will be reaching out just like I have been to solve this matter. I cant possibly be the only XXXX in the world dealing with an issue like this. I could have easily given the home owner/scammer cash if I wanted to flush money down the toilet but I didnt, I used a debit card linked to a XXXX for safety and a paper trail for validity.
Frequently Asked Questions
What is Complaint #6512757 about?
Complaint #6512757 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-01-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.