Debt collection -- Threatened to contact someone or share information improperly -- Complaint #6507106
Complaint Overview
Complaint ID: 6507106
Company: Ally Financial INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: Threatened to contact someone or share information improperly
Sub-Issue: Talked to a third-party about your debt
State: New Jersey
ZIP Code: 08879
Date Received: 2023-01-30T12:00:00-05:00
Date Sent to Company: 2023-01-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For the past few months, a number claiming to be Ally Financial has called me non-stop, several times a day. I tried to block them and silence unknown calls, but then I received a text from my cousin claiming that her and her parents were receiving them as well. Whats interesting, is when calling them, the collectors claimed to be for medical debts ( despite that if you tried calling them back, the automated message is for Ally Financial ). While telling a neighbor about it, she received a call from them as well, asking for me. My neighbor was not in my contacts list at the time. The next day, three more family members called to let me know the same thing was happening to them. When I called Allys customer service line, they neither confirmed nor deny their connections to the collectors, only that they were sorry. Several days ago, after a phone call with the CFPB, I answered one of the phone calls and asked for a professional license number. The man I spoke to ( XXXX ) claimed that they were outsourced from XXXX and the best he could give me was a VID (? ) XXXX and that the number to call him back on was XXXX. After that, there were several times I answered and instantly asked How are you getting my familys numbers? Only for the caller to hang up on me. This morning, I let them speak for a moment before asking the same question. They denied, saying my number was the only one they had on file, and I told them I have angry family members who say otherwise. I told them I wasnt sure how things worked in XXXX, but in XXXX, this behavior is classified as harassment. Interestingly, the caller claimed they were not in XXXX, though I did not let him speak long enough to find out more information. The numbers theyve been calling on are XXXX as well as XXXX
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.