Checking or savings account -- Managing an account -- Complaint #6503292
Complaint Overview
Complaint ID: 6503292
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Nevada
ZIP Code: 89503
Date Received: 2023-01-29T12:00:00-05:00
Date Sent to Company: 2023-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Friday, XX/XX/2023, I was working in XXXX, XXXX at my job when XXXX unauthorized ATM withdrawals were done on my account. The transactions originated from a place called XXXX, XXXX at an ATM on XXXX XXXX XXXX, a place I have never in my life been to. XXXX ATM withdrawal was for {$140.00} and the other was for {$100.00}, both done at XXXX XXXX in the same location. I got the notifications of the withdrawals and immediately went into the break room to dispute the transactions and cancel my card, as I had never lost my debit card or given anyone use of it, or the numbers. I have also never written my card or pin number down anywhere, so this was very concerning to me but I was sure the bank would help me. I filed the dispute and a few days later the bank came back and told me that there " was no error upon their investigation. '' I immediately tried to get in contact with them again to speak with a manager for further help, because this was wrong. They proceeded to tell me there is no manager available to speak to or phone number for me to call, I am stuck having to speak with them over chat. One representative told me to file a police report which i bave never heard of in a situation like this. One representative told me to email the dispute team, and that they would give me all the information that they got during their " investigation '' which led them to this conclusion. I have emailed the dispute team twice in the last week, and although their automated response says they will respond in XXXX hours, I have yet to hear back and it has been days. I don't know where to go from here but I need my funds back. Don't use Current!
Frequently Asked Questions
What is Complaint #6503292 about?
Complaint #6503292 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-29T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.