Credit card or prepaid card -- Trouble using the card -- Complaint #6502241
Complaint Overview
Complaint ID: 6502241
Company: Payfare International INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Michigan
ZIP Code: 496XX
Date Received: 2023-01-29T12:00:00-05:00
Date Sent to Company: 2023-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Concerning the XXXX prepaid card through Payfare ; it was locked 48 hours ago due to stating the CVV code was entered incorrectly. I was told to contact customer service, which I have now 3 times in the last 48 hours. All 3 times, I was told the card was unlocked with no restrictions, but when I try to use it in the store or load it on XXXX XXXX, its marked as an invalid card or declined. The issue has been sent through to Payfare but they have not contacted me at all to resolve this issue. I can not buy my husbands XXXX or groceries until this gets unlocked.
Frequently Asked Questions
What is Complaint #6502241 about?
Complaint #6502241 was filed against Payfare International INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-01-29T12:00:00-05:00.
How did Payfare International INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Payfare International INC.?
Yes, visit the Payfare International INC. company profile at readthecomplaint.com/company/payfare-international-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.