Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6500139
Complaint Overview
Complaint ID: 6500139
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60544
Date Received: 2023-01-28T12:00:00-05:00
Date Sent to Company: 2023-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint # XXXX I XXXX XXXX have disputed this charge with the Merchant ( XXXX XXXX ) yet My credit card company has not assisted me in being restored/ made whole. I have repeateadly informed the merchant that the furniture I ordered was supposed to be grey and it arrived beige/taupe. The merchant challenged my vision and intelligence by say that the color is grey. I posted on social media and everyone with vision agreed that the color wasnt grey. I sent pictures to the vendor and to Capital One yet my credit card company stated pictures were not enough evidence that the color was incorrect! How do we as humans realize the difference in color if not by vision. Im overwhelmed with the total disregard for my satisfaction as a consumer. Per the demand of Capital One I went to 2 furniture stores to request a letter regarding the furniture both stores responded in summary they had no vested interest in writing a letter anyone can see that the color isnt grey and I didnt make the purchase at their store. I sent emails between me and the merchant that states I ordered grey but thats not enough evidence for Capital One. I purchased this furniture with my Capital One card {$7200.00} with a false sense of security that Capital One would stand behind any and all of my purchases. I have been an Exemplary cardholder yet I feel as if Im being disregarded. Im stuck with beige furniture when I purchased grey carpet, and even had an accent wall painted grey as I waited for my grey furniture to arrive. When will the consumer matter?
Frequently Asked Questions
What is Complaint #6500139 about?
Complaint #6500139 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.