Mortgage -- Struggling to pay mortgage -- Complaint #6499932
Complaint Overview
Complaint ID: 6499932
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: 95205
Date Received: 2023-01-28T12:00:00-05:00
Date Sent to Company: 2023-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Update XX/XX/XXXX : Me and my family were wrongfully foreclosed on and wrongfully evicted. Wells Fargo did not resolve my complaint or issue, which they stated they did back on XXXX. I still have documentation to prove my case. I made several payments to my Wells Fargo Home Mortgage account via XXXX Ca Branches, back in XXXX and XXXX that they did not apply my funds to the account. On my statement it states, UNAPPLIED FUNDS. In XX/XX/XXXX Wells Fargo changed my loan number without my consent. They've been threatening me and my property of default foreclosure and now eviction. Earlier this year they were trying to sell my property in a Public Auction which stated that I initiated the auction. Prior to that I attempted to bring my loan current with the amount they are saying I owe, by going to all three XXXX Ca Wells Fargo Bank branches and make payment. All 3 WFB refused my payment stating the loan number account does not exist. The Bank manager stated I should've been out of my house since XXXX. He pulled up my account somehow and it stated that I only have paid {$1000.00}. When I purchased my home in XXXX I made over 20 % down payment. How can this be? Now currently XX/XX/XXXX the XXXX XXXX XXXX are coming to my home and Evicting me. I hope we can resolve this because I have documentation to prove my case.
Frequently Asked Questions
What is Complaint #6499932 about?
Complaint #6499932 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-01-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.