Mortgage -- Trouble during payment process -- Complaint #6499571
Complaint Overview
Complaint ID: 6499571
Company: Arvest Bank Group, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Nevada
ZIP Code: 89002
Date Received: 2023-01-28T12:00:00-05:00
Date Sent to Company: 2023-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a complaint about them holding my principal payments in a suspense account instead of applying them to the principal on my loan. You contacted them and they moved the funds yesterday and today they have moved them back. I have contacted the company and they don't know what is going on. I don't want to have to wait another 4 months to have them attempt to remedy the problem.
Frequently Asked Questions
What is Complaint #6499571 about?
Complaint #6499571 was filed against Arvest Bank Group, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-01-28T12:00:00-05:00.
How did Arvest Bank Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Arvest Bank Group, INC.?
Yes, visit the Arvest Bank Group, INC. company profile at readthecomplaint.com/company/arvest-bank-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.