Checking or savings account -- Managing an account -- Complaint #6497141
Complaint Overview
Complaint ID: 6497141
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Montana
ZIP Code: 598XX
Date Received: 2023-01-27T12:00:00-05:00
Date Sent to Company: 2023-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/22 there were two wire transactions that were frauduently made on my business savings account with Wells Fargo. One in the amount of {$2000.00} and the other {$23000.00}. The fraud was reported to WF within literal minutes and technically before one of the two transactions was iniated. WF did nothing to secure funds, freeze the account, flag the account, or take any immediate action when this was reported. Due to this the 2nd transaction went thru. A recall was not initated for these funds until more than 24 hours had passed. All the while stating they were going to send a recall immediately and promosing that they would get to work on it immediately. Their neglegance has been brought to their attention yet they refuse to refund the money after their late recalls were unsuccessful. A report with law enforcement agency has been filed but investigation outlook is not promising.
Frequently Asked Questions
What is Complaint #6497141 about?
Complaint #6497141 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.