Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6492490
Complaint Overview
Complaint ID: 6492490
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 76131
Date Received: 2023-01-26T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My name is XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, TX XXXX. Last 4 of social security XXXX. This is a disputed Identify Theft and I have been on the phone with Discover Card for over 1.5 hours. During that time I was transferred from one person to the next, then waited for what seemed an eternity for next available agent. For 5 times, I was transferred then while on hold I finally was disconnected from Discover Card phone bank. Seems the discover card Fraud division has no clue how to get rolling on removing of the discrepancies and inquiries from my credit bureaus. This is totally unsatisfactory for any customer to be transferred this much. I have NOT done any business with Discover nor do I wish to. I have filed a police report with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Report number - XXXX. Should you have any questions, I can be reached at XXXX or my email at XXXX. Thank you, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6492490 about?
Complaint #6492490 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-26T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.