Checking or savings account -- Managing an account -- Complaint #6492421
Complaint Overview
Complaint ID: 6492421
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Washington
ZIP Code: 98112
Date Received: 2023-01-26T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with CashApp. I lost my debit card. Upon receiving the replacement they advised me that my balance can not be transferred and that they were very sorry. They stole my money and its being held in escrow. Furthermore their customer service people cant speak XXXX so how are they able to understand my situation? CashApp are criminals and they stole my hard earned money. I want my money back.
Frequently Asked Questions
What is Complaint #6492421 about?
Complaint #6492421 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.