Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6492293
Complaint Overview
Complaint ID: 6492293
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Oregon
ZIP Code: 97301
Date Received: 2023-01-26T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX As an existing credit card customer I contacted Wells Fargo to make a product change from my existing XXXX card to their cashback card offering the following promotion : " Earn a {$200.00} cash rewards bonus when you spend {$1000.00} in purchases in the first 3 months. I exceeded the {$1000.00} in purchases within the first month. Contacted XXXX and was told I didn't qualify as this was not a " new '' card and that " changing products '' did not qualify. At no time during the conversation to change to the different card, nor in their online agreement does it state that I was not eligible for the {$200.00} cash rewards bonus and yet with the exception of one representative, they say I'm not eligible. The one representative, XXXX XXXX, later agreed with my claim, she however did not have the authority to credit my account and so I was transferred to her supervisor who I left a voicemail for. This supervisor did not return my call. After many more calls, requests for escalation in an attempt to have a conversation with a supervisor, not one supervisor returned my calls. To date, Wells Fargo has yet to provide proof that I don't qualify for the promotion. Following are the dates I contacted XXXX along with the representative or supervisor and the case numbers. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX left voicemail XXXX XXXX XX/XX/XXXX : XXXX XXXX XXXX XXXX XX/XX/XXXX : XXXXXXXX XXXX XXXXXXXX XX/XX/XXXX : XXXX, later requested to be transferred to her supervisor, voicemail left XXXX XXXX XXXXXX/XX/XXXX : Left message for XXXX 's supervisor, name unknown, voicemail left again. Return call not received XXXX XXXX Link to the promotion and terms/conditions : XXXX Thank you in advance for your assistance.
Frequently Asked Questions
What is Complaint #6492293 about?
Complaint #6492293 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-01-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.